Refund policy

Standard Return & Exchange Policy

1. Return Window

Items can be returned or exchanged within 14 days of delivery, provided they are in their original condition, unworn, unused, and in their original packaging with all tags attached.

2. Return & Shipping Fees

• Damaged or Incorrect Items: If you receive a defective or incorrect item, we will cover all return shipping costs and send you a replacement free of charge.
• Change of Mind / Standard Returns: If you wish to return or exchange an item for personal reasons, the original delivery fee is non-refundable, and you will be responsible for the shipping fee incurred to return the item.

3. Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned or exchanged once delivered (unless defective):

• Personal care items / intimate wear / customized products (adjust list as needed)
• Items marked as Final Sale or purchased during specific clearance promotions.

4. Refund Process

• Cash on Delivery (COD) Orders: Refunds for COD orders are processed via store credit / discount voucher or bank transfer / digital wallet once the returned item passes quality inspection at our warehouse.
• Processing Time: Once your return is received and inspected, please allow 3–5 business days for processing.